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Outbound Sales Representative - Consumer Sales

Job Purpose

The position reports to the Outbound Channel Manager - Consumer Sales and will be responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, wireless, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Attendance is required in this position.
 
Essential Functions
Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, up sell, and retention (70%). 
  • Initiate and obtain sales through lead lists while meeting productivity metrics 
  • Assess customer's entertainment and communication needs, offering solutions or bundles from Cincinnati Bell 
  • Effectively multi-task between account management, providing feedback to customers responses, offering solutions, discussing product options, and generating service through multiple ordering systems 
  • Negotiate products and services offered by Cincinnati Bell utilizing promotional offers generated by marketing. 
Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%) 
Maintain, track, change, and input leads through SalesForce.com (10%) 
Take direction from upper management and complete administrative duties (5%) 
Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%) 
 
Education
Four years of High School or equivalent 
 
Experience/Background
0 to 2 years 
 
Previous Job Experience
Prior experience in sales or marketing highly preferred 
Prior experience in telecommunications preferred 
Prior experience in a call center preferred 
Strong organizational and time management skills preferred
 
Special Knowledge/Skills
Excellent oral, written, and interpersonal communication skills necessary 
Knowledge of Microsoft programs and applications 
Advanced knowledge of Cincinnati Bell products and service 
Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals 
Proficient problem solving and analytical skills 
Demonstrated success working in a sales environment
 
Supervisory Responsibilities
No Supervisory Responsibility 
 
Miscellaneous
This in a non-exempt position.
 
Disability Accommodations
Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at (513) 841-6310 or send an email to recruiting@cinbell.com. If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you! 
 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.